Conducting Effective Performance

Topics Covered:

• •What is a performance review?
• •Benefits for employee, manager, and organization
• •Common pitfalls and how to avoid them
• •The performance management cycle

Practical Exercises:

Topics Covered:

• •Gathering performance data (KPIs, feedback, self-assessments)
• •Reviewing goals and job expectations
• •Identifying achievements and challenges
• •Avoiding bias and personal judgment

Practical Exercises:

• ✓Analyze performance data for a sample employee

Topics Covered:

• •Frameworks: SBI (Situation-Behavior-Impact), STAR, GROW
• •Creating a two-way dialogue
• •Balancing praise with constructive feedback
• •Managing time and keeping the review focused

Practical Exercises:

• ✓Practice structuring a review using the SBI model

Topics Covered:

• •Feedback do’s and don’ts
• •Language that motivates and supports development
• •Dealing with defensiveness or disengagement
• •Giving feedback on behavioral and results areas

Practical Exercises:

• ✓Role-play delivering constructive feedback

Topics Covered:

• •Creating SMART performance goals
• •Linking individual goals to team/organizational objectives
• •Supporting employee growth (training, coaching, mentorship)
• •Monitoring and follow-up strategies

Practical Exercises:

• ✓Develop SMART goals for a sample employee

Topics Covered:

• •Addressing underperformance
• •Managing emotional responses
• •Handling disagreement professionally
• •Legal and HR considerations in documentation

Practical Exercises:

• ✓Role-play a difficult performance conversation

Topics Covered:

• •Writing objective and clear performance summaries
• •Recording goals and action steps
• •Aligning documentation with HR and legal standards
• •Following up after the review

Practical Exercises:

• ✓Draft a performance review summary

Topics Covered:

• •Review conversation simulations
• •Feedback role-plays in small groups
• •Peer and facilitator coaching
• •Self-reflection and personal improvement plan

Practical Exercises:

• ✓Conduct a full performance review simulation